Return Policy

Our returns policy allows peace of mind for customers by offering returns reported within 48 hours of delivery to you, provided that the product is in unused, original condition with all packaging and labels intact. The order must be returned within 7 days of receipt. To initiate a return, please contact our customer support team on info@yourprintspecialists.co.uk with your order details and the reason for return. Return shipping charges are the responsibility of the buyer unless the item is faulty or incorrectly dispatched. 

Once the returned item is received and inspected, we will process the refund to the original payment method, typically within 5-10 business days. Please note that the original shipping charges are non-refundable. 

Please note, some items are subject to a restocking fee. This can differ per product and Your Print Specialists withhold the right to charge the applicable restocking fee for that product.

For further information, please contact the support team or refer to our terms & conditions.

For Mimaki Ink Warranty Claims, these must be processed via Mimaki’s process & their terms and conditions.

Cancellations of orders:

To cancel your order, this must be done before dispatch. To inform us of a cancellation, please reach out to our support team on info@yourprintspecialists.co.uk and we can advise you on the status of your order. If your order has been dispatched, this will then class as a return please refer to our return policy for further information. Please note that the refund process will differ depending on the payment method.